Grievance process
Draft for legal review. This page summarises how the platform works today and will be replaced by lawyer-reviewed text before launch.
Raising a complaint
Use the contact form and choose “Complaint or concern”. Include the listing, order or appointment number and what happened.
What happens next
The team acknowledges your complaint, looks into the records we hold, including the audit log, and replies by email with what we found and any action taken.
Grievance officer
Name and contact details of the grievance officer: [to be added before launch].
Response times
Target times for acknowledgement and resolution: [to be confirmed with legal advice before launch].
Questions about this page? Contact us.